Shipping, Exchanges & Returns

Shipping 

Orders ship within 1 business day. Generally, orders placed before 12pm EST will ship the same day; and orders placed after 12pm EST ship the next business day, including priority and overnight orders. While carrier estimated ship times are almost always accurate they are not guaranteed and delays are possible. We do guarantee delivery of your order, even if there is a delay. Please double check the delivery address before placing your order as changing the address after the order is placed is generally not possible.

USA

Free USPS ground shipping on all orders with product total over $250 shipped to USA addresses. For orders with product total $250 or less we offer Economy USPS shipping for a flat $9.95. These shipments typically arrive within 7 days from the date the order is given to the carrier, not including pre-order production times, if applicable. 

Expedited Priority USPS shipping is available for $20. Shipments typically arrive in 3 days from the date given to the carrier and does not include the up to 1 business day to ship the order. Option not available in Puerto Rico and some other minor outlying islands and areas.

Fedex 2 day shipping is available for $45. This does not include the up to 1 business day to ship the order. Option not available in Puerto Rico and some other minor outlying islands and areas.

Overnight USPS shipping is available for $45. This does not include the up to 1 business day to ship the order. Option not available in Puerto Rico and some other minor outlying islands and areas.

International

Free shipping on orders over 500 USD. Flat rate 35 USD shipping on all other orders to all countries except Canada. Shipments to Canada for orders under 500 USD are 25 USD. This shipment method involves our government carrier handing off the package to your government carrier and will take some time and not include accurate tracking. Packages typically arrive within 2-3 weeks. Shipping and purchase price do NOT include any duties, fees, customs or other charges imposed by non-USA government entities. Customer is responsible for these charges.

Exchanges and Returns

We're confident you will enjoy your Rose & Fire gear. If you are unhappy with your products when they arrive for any reason, you can return or exchange your order. Please be sure to include the original packaging with your return. If the original packing is lost or damaged there will be a 20% restocking fee deducted from your refund or credit. You can start a return by clicking HERE. 

Returns are not accepted on custom-made, mystery box, damaged, soiled, used items, or items with missing tags. Exchanges are accepted as a store credit for the purchase price of the item, not including shipping charges. Returns will be credited the actual purchase price of the item(s) to the method of payment used for the order. You have 30 days from your order date to begin the return or exchange. Thank you.

ROSE & FIRE 
attn: RETURNS
5300 Tradex Parkway, Suite B
Cleveland, OH 44102