Shipping, Exchanges & Returns
Orders where all items are in stock ship within 1-2 business days. Orders where some or all items are listed as PRE-ORDER, with PRE-ORDER in all caps in the product title at the time ordered are shipped according to the timeline in bold red text in their product descriptions. For these orders all items in the order will be shipped together once all items are ready for shipment.
Free USPS ground shipping on all orders with product total over $200 shipped to USA addresses. $9.95 ground USPS domestic shipping for orders with product total $200 or less. Ground shipments typically arrive within 7 days from the date the order is given to the carrier.
Expedited Priority USPS shipping is available for $24.95. Shipments typically arrive in 3-5 days from the date given to the carrier.
Expedited UPS $29.95 expedited shipping is also available. Items will arrive in about 3 business days from the date given to carrier.
Free shipping on orders over 400 USD. Flat rate 25 USD shipping on all other orders. Packages typically arrive within 1-2 weeks. Shipping and purchase price do NOT include any duties, fees, customs or other charges imposed by non-USA government entities. Customer is responsible for these charges.
Expedited DHL shipping is available for 90 USD and typically arrive within 5 days from the date given to carrier. Shipping and purchase price do NOT include any duties, fees, customs or other charges imposed by non-USA government entities. Customer is responsible for these charges.
Exchanges and Returns
We're confident you will enjoy your Rose & Fire gear. If you are unhappy with your products when they arrive for any reason please pack them in the original box with a note requesting an exchange or return and send them to the address below. The note will allow for quickest processing. Please also email tracking information to email@example.com. Returns are accepted on new, unused items with original paperwork. Returns are not accepted on face masks, custom-made or mystery box items. You have 30 days from when you receive the item to the date of the postmark of the return. Thank you.
ROSE & FIRE
12436 Bellflower Blvd.
Downey, CA 90242